Alcatel-Lucent Omni Professional Services

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SectionModel #Model Description
OMNI Professional Services – North America ONLY800003-00Installation Service – Chassis Based Products, First Unit. This service provides installation of the first wired chassis-based unit at a single customer campus location during normal business hours (M-F 8:00 AM – 5:00 PM local time). This service includes a maximum of eight (8) consecutive hours of installation time and a maximum of four (4) consecutive hours of post-installation monitoring time the next consecutive day after the installation. Travel and expenses are included with this service for the countries / areas defined in the Alcatel Professional Services "Countries-Areas with Travel Cost Included with Services" document that is located in the Professional Services section of the Alcatel e-Service web site (http://eservice.ind.alcatel.com). For travel to countries / areas not listed in the document, please contact the Director of Professional Services.
OMNI Professional Services – North America ONLY800004-00Installation Service – Chassis Based Products, Additional Unit(s). This service provides installation of each additional wired chassis-based unit at a single customer campus location during normal business hours (M-F 8:00 AM – 5:00 PM local time). This service must be executed the same / next consecutive day as that of the "first unit" installation. If this service is not executed at the time of the "first unit", "first unit" pricing must be utilized (Part Number 800003-00). Each instance of this service includes a maximum of four (4) consecutive hours of installation time. Additional post-installation monitoring time is not included with this service. Travel and expenses are included with this service for the countries/areas defined in the Alcatel Professional Services "Countries-Areas with Travel Cost Included with Services" document that is located in the Professional Services section of the Alcatel e-Service web site (http://eservice.ind.alcatel.com). For travel to countries / areas not listed in the document, please contact the Director of Professional Services.
OMNI Professional Services – North America ONLY801009-00After Hours On-site Professional Services Support Service for Customers with an Alcatel Support Agreement. This service provides Alcatel Professional Services on-site support between the hours of 5:00 PM and 8:00 AM (local time) Monday through Friday, all day Saturday, Sunday and national holidays for customers that maintain an Alcatel support agreement. A minimum of eight (8) consecutive hours per day is required. NOTE: This service may only be purchased by customers requiring services outside of Alcatel’s standard installation and/or troubleshooting offering. Travel and expenses are included with this service for the countries/areas defined in the Alcatel Professional Services ¿Countries-Areas with Travel Cost Included with Services¿ document that is located in the Professional Services section of the Alcatel e-Service web site (http://eservice.ind.alcatel.com). For travel to countries/areas not listed in the document, please contact the Director of Professional Services.
OMNI Professional Services – North America ONLY800190-00Staging and Configuration Service: This service provides staging and/or configuration of Alcatel solutions at an Alcatel acceptance testing facility or customer location. Travel and expenses are included with this service for the countries / areas defined in the Alcatel Professional Services "Countries-Areas with Travel Cost Included with Services" document that is located in the Professional Services section of the Alcatel e-Service web site (http://eservice.ind.alcatel.com). For travel to countries / areas not listed in the document, please contact the Director of Professional Services.
OMNI Professional Services – North America ONLY801268-00Project Management Service. This service provides Alcatel Professional Services project management for network-related projects. The Alcatel Professional Services Project Manager role encompasses technical and/or logistical aspects of a project and serves as central point of contact between the customer and Alcatel during the project. This service is performed in one (1) day instances with multiple instances permitted. Travel and expenses are included with this service for the countries/areas defined in the Alcatel Professional Services "Countries-Areas with Travel Cost Included with Services" document that is located in the Professional Services section of the Alcatel e-Service website (http://eservice.ind.alcatel.com). For travel to countries / areas not listed in the document, please contact the Director of Professional Services.
OMNI Professional Services – North America ONLY801290-00Network Design Service. This service provides on-site and off-site Alcatel Professional Services network design and assessment. This service includes review of customer requirements and creation of network diagrams and design documentation. This service may require an Architecture Audit (Part Number 801289-00) as a prerequisite. This service is performed in one (1) day instances with multiple instances permitted. Travel and expenses are included with this service for the countries/areas defined in the Alcatel Professional Services "Countries-Areas with Travel Cost Included with Services" document that is located in the Professional Services section of the Alcatel e-Service website (http://eservice.ind.alcatel.com). For travel to countries/areas not listed in the document, please contact the Director of Professional Services.
OMNI Professional Services – North America ONLY801422-00On-site Professional Services Support Service for Customers without an Alcatel Support Agreement. This service provides Alcatel Professional Services on-site support between the hours of 8:00 AM and 5:00 PM (local time) Monday through Friday for customers that do not maintain an Alcatel support agreement. This service is performed in one (1) day instances with multiple instances permitted. NOTE: This service may only be purchased by customers requiring services outside of Alcatel’s standard installation and / or troubleshooting offering. Travel and expenses are included with this service for the countries / areas defined in the Alcatel Professional Services "Countries-Areas with Travel Cost Included with Services" document that is located in the Professional Services section of the Alcatel e-Service web site (http://eservice.ind.alcatel.com). For travel to countries / areas not listed in the document, please contact the Director of Professional Services.
OMNI Professional Services – North America ONLY801494-00After Hours On-site Professional Services Support Service for Customers without an Alcatel Support Agreement. This service provides Alcatel Professional Services on-site support between the hours of 5:00 PM and 8:00 AM (local time) Monday through Friday, all day Saturday, Sunday and national holidays for customer that do not maintain an Alcatel support agreement. A minimum of eight (8) consecutive hours per day is required. NOTE: This service may only be purchased by customers requiring services outside of Alcatel’s standard installation and /or troubleshooting offering. Travel and expenses are included with this service for the countries/areas defined in the Alcatel Professional Services ¿Countries-Areas with Travel Cost Included with Services¿ document that is located in the Professional Services section of the Alcatel e-Service web site (http://eservice.ind.alcatel.com). For travel to countries/areas not listed in the document, please contact the Director of Professional Services.
OMNI Professional Services – North America ONLY801495-00On-site Professional Services Support Service for Customers with an Alcatel Support Agreement. This service provides Alcatel Professional Services on-site support between the hours of 8:00 AM and 5:00 PM (local time) Monday through Friday for customers that maintain an Alcatel support agreement. This service is performed in one (1) day instances with multiple instances permitted. NOTE: This service may only be purchased by customers requiring services outside of Alcatel’s standard installation and/or troubleshooting offering. Travel and expenses are included with this service for the countries / areas defined in the Alcatel Professional Services "Countries-Areas with Travel Cost Included with Services" document that is located in the Professional Services section of the Alcatel e-Service web site (http://eservice.ind.alcatel.com). For travel to countries / areas not listed in the document, please contact the Director of Professional Services.
OMNI Professional Services – North America ONLY801858-00Proactive Engineering Resource Gold Service. This service provides on-site Alcatel Professional Services for five (5) consecutive days per quarter by customer appointment (appointments must be made a minimum of three (3) weeks in advance). Travel and expenses are included with this service for the countries/areas defined in the Alcatel Professional Services "Countries-Areas with Travel Cost Included with Services" document that is located in the Professional Services section of the Alcatel e-Service website (http://eservice.ind.alcatel.com). For travel to countries/areas not listed in the document, please contact the Director of Professional Services.
OMNI Professional Services – North America ONLY801859-00Proactive Engineering Resource Platinum Service. This service provides on-site Alcatel Professional Services for five (5) consecutive days per month by customer appointment (appointments must be made a minimum of three (3) weeks in advance). Travel and expenses are included with this service for the countries / areas defined in the Alcatel Professional Services "Countries-Areas with Travel Cost Included with Services" document that is located in the Professional Services section of the Alcatel e-Service web site (http://eservice.ind.alcatel.com). For travel to countries/areas not listed in the document, please contact the Director of Professional Services.
OMNI Professional Services – North America ONLY801905-00PER-Assist Essential Service. This service provides on-site Alcatel Professional Services within twenty-four (24) hours of the customer request in the event of severity one (1) or two (2) Alcatel technical assistance center (TAC) cases. A maximum of six (6) responses per calendar year from the date of purchase are permitted. Each response will not exceed the duration of time to stabilize the network or three (3) consecutive days, whichever is less. Travel and expenses are included with this service for the countries/areas defined in the Alcatel Professional Services "Countries-Areas with Travel Cost Included with Services" document that is located in the Professional Services section of the Alcatel e-Service website (http://eservice.ind.alcatel.com). For travel to countries/areas not listed in the document, please contact the Director of Professional Services.
OMNI Professional Services – North America ONLY801906-00PER-Assist Classic Service. This service provides on-site Alcatel Professional Services within twelve (12) hours of the customer request in the event of severity one (1) or two (2) Alcatel technical assistance center (TAC) cases. A maximum of six (6) responses per calendar year from the date of purchase are permitted. Each response will not exceed the duration of time to stabilize the network or three (3) consecutive days, whichever is less. Travel and expenses are included with this service for the countries/areas defined in the Alcatel Professional Services "Countries-Areas with Travel Cost Included with Services" document that is located in the Professional Services section of the Alcatel e-Service website (http://eservice.ind.alcatel.com). For travel to countries/areas not listed in the document, please contact the Director of Professional Services.
OMNI Professional Services – North America ONLY801907-00PER-Assist Exclusive Service. This service provides on-site Alcatel Professional Services within twenty-four (24) hours in the event of severity one (1) or two (2) Alcatel technical assistance center (TAC) cases. A maximum of twelve (12) responses per calendar year from the date of purchase are permitted. Each response will not exceed the duration of time to stabilize the network or three (3) consecutive days, whichever is less. Travel and expenses are included with this service for the countries/areas defined in the Alcatel Professional Services "Countries-Areas with Travel Cost Included with Services" document that is located in the Professional Services section of the Alcatel e-Service website (http://eservice.ind.alcatel.com). For travel to countries/areas not listed in the document, please contact the Director of Professional Services.
OMNI Professional Services – North America ONLY801908-00PER-Assist Elite Service. This service provides on-site Alcatel Professional Services within twelve (12) hours in the event of severity one (1) or two (2) Alcatel technical assistance center (TAC) cases. A maximum of twelve (12) responses per calendar year from the date of purchase are permitted. Each response will not exceed the duration of time to stabilize the network or three (3) consecutive days, whichever is less. Travel and expenses are included with this service for the countries/areas defined in the Alcatel Professional Services "Countries-Areas with Travel Cost Included with Services" document that is located in the Professional Services section of the Alcatel e-Service website (http://eservice.ind.alcatel.com). For travel to countries/areas not listed in the document, please contact the Director of Professional Services.
Omni Professional Services – Worldwide803756-00Network Consulting Services – This service provides consultation from an Alcatel-Lucent Professional Services expert to assist in defining a high-level solution for the data network to meet customers needs using the state-of-the-art technologies resulting in network effectiveness and business value. Price is a per day fee. Please contact Alcatel-Lucent Professional Services for a quote at ¿ professional.services@alcatel-lucent.com.
Omni Professional Services – Worldwide803757-00Network  Configuration Audit Services – This service includes a etwork design and configuration review and identification of key areas that need updating to ensure a successful migration to an Alcatel-Lucent Applications Fluent network. An Alcatel-Lucent Professional Services expert will provide recommendations for optimum settings. Price is a per day fee. Please contact Alcatel-Lucent Professional Services for a quote at professional.services@alcatel-lucent.com.
Omni Professional Services – Worldwide803758-00Low level design Campus LAN – This service is intended to provide an added step to the Network Consulting Service. An Alcatel-Lucent Professional Services expert will provide a detailed design plan for the LAN devices in the network to achieve the high-level solution design. Price is a per day fee. Please contact Alcatel-Lucent Professional Services for a quote at professional.services@alcatel-lucent.com.
Omni Professional Services – Worldwide803759-00Low level design Campus Wireless – This service is intended to provide an added step to the Network Consulting Service. An Alcatel-Lucent Professional Services expert will provide a detailed design plan for the WLAN devices in the network to achieve the high-level solution design. Price is a per day fee. Please contact Alcatel-Lucent Professional Services for a quote at professional.services@alcatel-lucent.com.
Omni Professional Services – Worldwide803760-00Low level design Data center Fabric- This service is intended to provide an added step to the Network Consulting Service. An Alcatel-Lucent Professional Services expert will provide a detailed design plan for the DC Fabric in the network to achieve the high-level solution design. Price is a per day fee. Please contact Alcatel-Lucent Professional Services for a quote at professional.services@alcatel-lucent.com.
Omni Professional Services – Worldwide803761-00Low level design DC interconnect – This service is intended to provide an added step to the Network Consulting Service. An Alcatel-Lucent Professional Services expert will provide a detailed design plan for the DC interconnect components in the network to achieve the high-level solution design. Price is a per day fee. Please contact Alcatel-Lucent Professional Services for a quote at professional.services@alcatel-lucent.com.
Omni Professional Services – Worldwide803762-00Network implementation planning – This service provides an Alcatel-Lucent Professional Services expert to help design a plan to implement a network design or network change, such as deployment plan, migration plan, and implementation. Price is a per day fee. Please contact Alcatel-Lucent Professional Services for a quote at professional.services@alcatel-lucent.com.
Omni Professional Services – Worldwide803763-00Low-level design review and validation- This service includes an Alcatel-Lucent Professional Services expert validating and confirming the network design in a lab environment before the design is implemented in a production network. It might include high skilled coaching on the solution. Price is a per day fee. Please contact Alcatel-Lucent Professional Services for a quote at professional.services@alcatel-lucent.com.
Omni Professional Services – Worldwide803764-00Network deployment assistance services – This service includes the installation and implementation of network devices. A thorough post-implementation validation is also performed, helping to seamlessly transition network management to the IT staff. Not included: Physical installation (including mounting equipment, installing physical connections) Price is a per day fee. Please contact Alcatel-Lucent Professional Services for a quote at professional.services@alcatel-lucent.com.
Omni Professional Services – Worldwide803765-00Health Check LAN – This service includes the identification of potential problem areas in the networks through an Alcatel-Lucent Professional Services expert performing capacity and performance tests to evaluate the health of the LAN infrastructure. Upon completion, a detailed report presents the results,recommendations, and next steps. Price is a per day fee. Please contact Alcatel-Lucent Professional Services for a quote at professional.services@alcatel-lucent.com.
Omni Professional Services – Worldwide803766-00Health Check WLAN – This service includes the identification of potential problem areas in the networks through an Alcatel-Lucent Professional Services expert performing capacity and performance tests to evaluate the health of the WLAN infrastructure. Upon completion, a detailed report presents the results,recommendations, and next steps. Price is a per day fee. Please contact Alcatel-Lucent Professional Services for a quote at professional.services@alcatel-lucent.com.
Omni Professional Services – Worldwide803767-00Optimized Upgrade LAN/WLAN – This service includes a Controlled assets upgrade process via an inventory of hardware and software of network modules including Patch management. Price is a per day fee. Please contact Alcatel-Lucent Professional Services for a quote at professional.services@alcatel-lucent.com.
Omni Professional Services – Worldwide803768-00Network Resident Engineer – The Resident Engineer provides troubleshooting and operational assistance and expertise for a constantly growing list of technologies and products. Price is a per day fee. Please contact Alcatel-Lucent Professional Services for a quote at professional.services@alcatel-lucent.com.
Omni Professional Services – Worldwide803769-00Network Project manager – This service provides a single point of contact for Customer & Partner. Project management includes cost and risks control Price is a per day fee. Please contact Alcatel-Lucent Professional Services for a quote at professional.services@alcatel-lucent.com.
Omni Professional Services – Worldwide803770-00Network Technical Account Manager- This service provides a Technical point of contact for Customer & Partner including full resources and project management. It includes Solution roll-up control. Price is a per day fee. Please contact Alcatel-Lucent Professional Services for a quote at professional.services@alcatel-lucent.com.
Omni Professional Services – Worldwide803771-00Network Application Development – This service provide an Alcatel-Lucent Professional Services expert to design a custom application to suit the business needs for a specific customer or network. Price is a per day fee. Please contact Alcatel-Lucent Professional Services for a quote at professional.services@alcatel-lucent.com.

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